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What Is a “Managed IT Services” Model and Why Is It Important for Your Business?

Posted by Laurie Berg on

What Is a “Managed IT Services” Model and Why Is It Important for Your Business?

You’ve chosen Apple devices to run your business. That’s great, but are you still dealing with each of those devices individually? If you hire a new employee, do you go to the Apple Store to buy a new Mac, bring it back to the office, spend a few hours installing the right software, and then sit down with the employee to get them started with email accounts and other logins? That self-support approach can work when your company has only a few users, but as your business grows, how much of your time can you afford to spend on IT?...

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Ignore Unsolicited Calls and Texts from Apple and Other Tech Companies

Posted by Laurie Berg on

Ignore Unsolicited Calls and Texts from Apple and Other Tech Companies

We don’t want to belabor the point, but multinational tech companies like Apple, Facebook, and Google will never call or text you personally out of the blue. So if you get a call or text purporting to be from such a company, it’s 99.9% likely to be a scam, and you should ignore it regardless of whether the caller ID seems legitimate. If you’re still worried, look up the company’s tech support phone number separately—never respond directly to such a call or tap a link in a text—and discuss the situation with the support reps. Or contact us, and we’ll...

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Winter Weather Warning: Keep Your Tech Toasty!

Posted by Laurie Berg on

Winter Weather Warning: Keep Your Tech Toasty!

When it’s cold out, you can always throw on a sweater to stay warm. But your electronics are more reptilian—they can get sluggish or even fail to work in freezing weather. (No, that’s not what iPod Socks were designed to fix.) Worse, charging batteries at low temperatures or moving tech gear between extreme temperature ranges can cause damage. There’s a difference between temperatures your devices can withstand when you’re actively using them and when they’re just being stored. Manufacturers usually publish the environmental requirements for devices, though it may take a little searching to find the details. Here are the...

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Slow Mac? Here’s How to Figure Out If You Need More RAM

Posted by Laurie Berg on

Slow Mac? Here’s How to Figure Out If You Need More RAM

No matter how fast your Mac was when it was new, the time will come when apps launch slowly, the spinning beachball appears more often, and everything responds sluggishly. Such problems won’t happen all the time, and you can often fix them by quitting a piggy app or restarting your Mac. But if these problems are happening more frequently, one possible fix is to install more RAM. Also known as random-access memory, RAM is the temporary working space where macOS loads apps and documents while you’re using them. Let’s look at how memory is used, how you can determine if...

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Have You Learned iOS 12’s New Gestures on the iPad?

Posted by Laurie Berg on

Have You Learned iOS 12’s New Gestures on the iPad?

When Apple released iOS 12 in September 2018, the main change for iPad users was a revamped collection of gestures similar to those used by the iPhone X. As it turned out, these new gestures were in preparation for the release of the new 11-inch and 12.9-inch iPad Pro models that dropped the Home button and Touch ID in favor of Face ID. Just as with the iPhone X, the elimination of the Home button requires new gestures. Luckily, Apple did a great job on these, so once you learn them, you’ll probably find them even faster to use than...

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